Paying on xquare
What xquare costs you as a user, how payment works, and where to see what you paid.
Where do I upgrade my plan?
There's no plan to buy or upgrade in your account. Your account menu has My Bookings, My Orders, My Vouchers, My Perks, My Wallet and My Memberships, and none of them sell a plan. Using your account, browsing spaces and joining spaces is free. If you run a business on xquare, business plans are chosen in the vendor panel, during onboarding or on your subscription page, not in your customer account. The price that applies is the one shown there when you choose a plan.
How much does xquare cost for me as a user?
Having an account and using the hub costs nothing. You only pay for something you choose to buy, such as a voucher, an event ticket, a course seat, a membership at a space or a booking deposit. The price is shown before you pay.
Will xquare charge me every month?
No. Your account has no subscription or automatic renewal, and no card is saved to your account. Every payment is a one-off that you start yourself on our payment partner's secure page. If you see a charge you didn't start, email [email protected] straight away.
How do I pay for something on xquare?
When you buy something or pay a deposit, the hub sends you to our payment partner's secure page to finish paying. You're never asked for card details inside xquare itself. Afterwards you come back to a confirmation page in the hub. Amounts are in Indonesian rupiah.
Where do I see what I paid?
Open My Orders and tap the order. It shows Subtotal, Shipping, Discount and Tax where they apply, and the Total. Booking deposits are shown on the booking's page under Payment. If you need a formal invoice or receipt, email [email protected] with your order number.
Can I add money to my account to pay later?
Not yet. My Wallet has a "Top up" button, but topping up isn't available yet: it opens a "Top-up coming soon" message. Money only arrives in your wallet as a refund or credit from a business, and a wallet balance can't be cashed out.