Orders

Finding an order, reading its status, and getting help with it.

Where do I see my orders?

Sign in and open My Orders from your account menu. The page opens with the heading "My Transaction". Orders belong to the account that paid for them, so if one seems to be missing, check that you're signed in with the same account. Tap an order to open its details.

What does the status filter on the orders page mean?

The status filter at the top of the list shows how many orders each option holds. Pending shows orders that are still in progress, and their badge reads "Processing". Complete shows finished orders, marked "Completed". All Status shows everything. Changing the filter only changes what the list shows; it doesn't change any order.

How do I find one specific order?

Besides the status filter, you can filter by product: All Products, Vouchers or Tickets. Tickets also covers bookings and services. You can also filter by date: All Dates, Today, Last 7 days, Last 30 days or Last 3 months. If you see "No orders match your filters.", set the status to All Status and the date to All Dates before assuming anything is missing.

What does an order page show me?

The order page is headed "Order #" followed by your order number. Three status chips show the payment status, the delivery status and the order's overall status. Below that you'll see Subtotal, then Shipping, Discount and Tax if they apply, then the Total in rupiah, and the amount paid when it's available. The page also shows the contact email on the order and a shipping address if there is one. It's a record only, and nothing on it changes the order.

Why does my order still say processing or awaiting payment?

The "Processing" badge on the list doesn't tell you whether your payment went through. Open the order and check its payment status. If you just paid, give it a little time and check again, and don't pay a second time. The app doesn't show how long confirmation takes. If it stays stuck, email [email protected] with your order number and the time you paid.

Can I cancel an order or return something?

Not from your account. The orders pages have no cancel, return or refund button. They only show status. To cancel or ask for a refund, contact the seller you bought from as soon as you can, because the terms are theirs. If you can't reach the seller, email [email protected] with your order number, the amount, and when you tried to reach them.

I paid but no order appeared

First, don't pay again. Make sure you're signed in with the account you paid with, then set the status to All Status and the date to All Dates. If the confirmation page said your payment was being verified, check again a little later. If there's still no order, email [email protected] with your payment details and the time you paid.

What is the Buy Again button?

Buy Again appears on completed orders. Tapping it opens that order's page. It doesn't place a new order or charge you. Any new purchase goes through the normal steps and the payment page again.

How do I reach a person about an order?

Email [email protected] and include your order number. For a problem with what you bought, contact the seller as well.