Bookings, cancellations and refunds
Your bookings: rescheduling, cancelling, deposits and refunds.
Where do I see the bookings I've made?
Sign in and open My Bookings (/bookings) from your account menu. Bookings are split into Upcoming, Completed and Cancelled tabs. An empty tab says "No bookings in this status." Tap a booking for a quick view with its check-in QR, your notes and the total, then choose "View full details" for the service, date and time, party size, status and payment amounts.
Can I change the date or time of my booking?
Yes, if the venue allows it. Open the booking and tap "Reschedule booking" to move it to another date or time. The status and any payment stay as they are. You can only reschedule if the venue has turned it on, before the venue's notice deadline, and up to the venue's limit on moves. Stays can't be rescheduled, and cancelled or refunded bookings can't be moved. If rescheduling isn't possible, the booking page says why.
How do I cancel a booking?
There's no cancel button in the app. To cancel, contact the venue directly and ask them to cancel it. When a booking can't be rescheduled, its page says "If you cannot keep this booking, contact the vendor directly." If you can't reach the venue, email [email protected] and include your booking number.
How much notice do I need to give?
Each venue sets its own rules. If you try to reschedule too late, the booking page tells you how many hours before the booking rescheduling closes. For cancelling, ask the venue what notice they need, ideally before you book or pay a deposit.
Do I have to pay something when I book?
It depends on the venue and the service. When a deposit applies, the booking page shows a "Pay Deposit" button once the venue has approved your booking, with the note "Your booking is successful. Pay the deposit to confirm your slot." The button takes you to our payment partner's secure page. For a service that has a price but no deposit, the same button charges the full price.
My booking says cancelled or "Not Successful" but I didn't cancel it
The venue can cancel or decline a booking, and a booking can also be cancelled automatically, or marked as a no-show. If you hadn't paid anything, the booking shows as "Not Successful". If you had paid, it shows "Refund pending" and then "Refunded" instead (see the next question). If the venue gave a reason, it's shown on the booking page. Contact the venue to ask what happened.
Will I get my money back if a paid booking is cancelled?
If the venue cancels a booking you paid for, the booking page shows "Refund pending" and then "Refunded". A panel explains where the money is going. If you paid by card or e-wallet, the money goes back to that card or e-wallet, and you don't need to do anything. If you paid by virtual account or at a retail outlet, the page asks for your bank account so the money can be transferred. You don't choose which way it's refunded. That depends on how you paid.
What do I show when I arrive?
Open the booking in the app and show the QR code under "Show this to the vendor at check-in". The venue scans it to confirm you've arrived. The QR only works while the booking is confirmed, fully paid or completed. Otherwise, the page says the check-in QR is no longer active.
How do I reach a person about a booking?
Contact the venue first. If you can't reach them, email [email protected] and include your booking number.