Account and sign-in

Creating your account, verifying it, and fixing sign-in problems.

How do I create an account?

Go to Sign up. Fill in all six fields: first name, last name, a username, a phone number (8–15 digits), your email and a password of at least 8 characters. We then email you a 6-digit code; enter it on the next step and tap "Verify & sign in" to finish.

The verification code never arrived

Check the email address you typed for mistakes first. The email comes from XQUARE and its subject starts with the code ("123456 is your XQUARE verification code"), so search for XQUARE, including spam or promotions. If it still isn't there, use "resend code"; you can resend once a minute, otherwise you'll see "Wait a minute before requesting a new code."

My 6-digit code is rejected

Enter exactly the six digits from the email. If you see "Wrong or expired code", that code was already used, replaced by a newer one, or timed out. Always use the code from the most recent email, or tap "resend code" and enter the new one straight away.

I forgot my password

Tap "Forgot password?" on the sign-in page, enter your email and choose "Send reset link". For privacy, the page never says whether an account exists; it just says a link is on its way if it does. The link expires in 1 hour. It opens a page where you type a new password (at least 8 characters) twice; if it says "Link invalid or expired", request a new one.

Sign-in keeps failing but my details are right

Sign-in shows the same "Invalid email or password" message whether the email is unknown or the password is wrong, so it can't tell you which. Check the email for typos, then use "Forgot password?" to set a new password. If you signed up but never entered the 6-digit code, the account was never confirmed — email [email protected] with the address you used.

Can I sign in with Google, Apple or my phone number?

No. You sign in with your email and password only. There is no Google, Apple or other social sign-in and no sign-in by text message. The phone number you give at sign-up is kept as a contact detail.

How do I change my password while signed in?

Open Account and find the Password row under the sign-in section. "Change password" emails a reset link to your account's address and shows "Reset link sent to your email." Open the link and set the new password there.

Can I change my username?

Yes. On Account or My Profile you can edit your username; it is checked as you type. It must be 3–32 characters, lowercase letters, numbers and single hyphens, not only numbers, not a reserved word and not taken — you'll see "Available.", "Already taken." or "That word is reserved." When it saves you see "Username updated to @yourname".

Can I change the email on my account?

Not yourself. The email field is read-only ("Email cannot be changed here."), and it is the address that receives your codes and reset links. To change it, email [email protected] from your current address. Keep access to the old mailbox until it's done.

How do I delete my account?

There is no delete-account button in the hub. To ask for your account to be deleted, email [email protected] from the address on the account.