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Track voucher results

The voucher dashboard shows how many vouchers you sold, how many were used and how many expired. Each voucher also has its own detail page with every code you issued.

Before you start​

  • Your role must be able to view vouchers. If Vouchers is missing under Growth in the side menu, ask the owner of your account.

Open the voucher dashboard​

  1. In the side menu, open Growth > Vouchers. The Voucher dashboard opens.
  2. At the top, choose the period: 7 days, 30 days, Quarter or Custom. For Custom, pick a start and an end date. The tiles, the chart, the voucher list and Redemption by outlet follow this period.
Screenshot coming

Desktop: the Voucher dashboard with the four tiles, the chart and the voucher list.

Sold, redeemed and expired​

The four tiles at the top:

  • Sold: vouchers sold in the period.
  • Sales value: the value of those sales.
  • Redeemed: uses at your counter in the period, compared with the number sold. Each use of a Visit Pass counts.
  • Expired: vouchers that expired unused or were voided, and their value.

The Sold vs redeemed chart shows the same two numbers over time.

The list below has one row per voucher, with its Type, Payee, Sold, Redeem (redeemed), Exp (expired), Value and Status. Payee says Seller for your own vouchers. Select a row to open the voucher's detail page.

Unredeemed vouchers​

The Value of unredeemed vouchers box shows the value of vouchers you have sold that have not been redeemed yet. These are vouchers your customers can still bring in. It is today's total, whatever period you chose.

Redemptions by outlet​

Redemption by outlet lists how many vouchers each outlet redeemed in the period, with a total.

If your role covers only some outlets​

Staff whose role is limited to certain outlets, such as an outlet manager, see the dashboard for those outlets only:

  • The list shows the vouchers that can be used at your outlets, including vouchers valid at all outlets. A voucher limited to other outlets is not shown.
  • Redeemed and Redemption by outlet count only redemptions at your outlets.
  • Sold, Exp and Value show — on a voucher that can also be used at outlets outside your role, including a voucher valid at all outlets. A sale is not tied to one outlet, so these figures are for the whole business and are not shown to you. A note under the list explains the —.
  • The Sold, Sales value and Expired tiles and Value of unredeemed vouchers count only the vouchers that can be used at your outlets and nowhere else.

One voucher in detail​

Select a voucher in the list to open its detail page.

  • Where to redeem: the channel (counter, booking or both) and the outlets where it is valid. Valid at all your outlets means there is no outlet limit.
  • Validity: Valid from, Valid until, Uses per voucher and, if set, Total available.
  • Statistics: Vouchers sold and Total redemptions.
  • Terms & conditions.
  • Issued vouchers: every code issued, with a Customer reference, the Purchased and Expires dates, Uses (for example 1 / 5 on a Visit Pass) and Status.

Use Edit at the top to change the voucher. See Change a voucher.

Screenshot coming

Desktop: a voucher's detail page with Where to redeem, Validity and Issued vouchers.

Money from vouchers​

The dashboard counts vouchers and their value. It is not a statement of money paid to you. For the money from online sales, see Finance > Wallet & payouts and Payouts and fees. Counter sales are paid at your till.

Next​

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