Skip to main content

Sell vouchers

You can sell a voucher in two ways: customers buy it online on your Space page on xquare.net, or your staff sell it at the counter and hand over the code.

Before you start​

  • Create the voucher and publish it.
  • To be paid for online sales, set up payouts. See Payouts and fees.
  • To sell at the counter, staff need a role that can sell vouchers. Sell then appears under Frontdesk in the side menu.

Sell online on your Space page​

There is nothing more to do once the voucher is published. It is on sale on the Deals tab of your Space page. Here is what the customer does:

  1. Opens your Space page on xquare.net and the Deals tab.
  2. Selects Details on the voucher. The voucher page shows the price, the description and the voucher details, such as the nominal value and the validity dates.
  3. Selects Buy for (with the price). A customer who is not signed in is asked to sign in first. On some Space designs, such as restaurants and cafes, the buttons read View detail and Buy now instead.
  4. Pays on our payment partner's secure page.
  5. Comes back to a page that says Your voucher is ready, with the voucher code. The voucher is now in My Vouchers in their xquare account, with a QR code to show at your counter.

Each online sale is counted on your voucher dashboard. For how the money from online sales reaches you, see Payouts and fees.

Screenshot coming

Phone: the Deals tab of a Space page with one voucher card.

Sell at the counter​

Use this when a customer pays at your till. The customer pays you the way they normally do at your counter; the panel records the sale and issues the voucher code.

  1. In the side menu, open Frontdesk > Sell.
  2. Under Record a sale, choose the voucher in Item. Each item shows its price and, if the voucher has a Total vouchers available limit, how many are left (for example · 3 left). The list also holds your memberships.
  3. Enter Qty, the number of vouchers. If you enter more than are left, the panel stops the sale with Only 3 left. (with the number left), or This voucher is sold out. when none are left.
  4. Optional: enter the customer's WhatsApp number or email in Customer (WhatsApp / email). If you enter an email, the customer also gets an order confirmation by email.
  5. Optional: on a shared till, enter your own code in Incentive code (optional) so the sale is credited to you. The code is asked for on every sale. An unknown or inactive code stops the sale, so check it and try again.
  6. Select Record sale.
  7. The Voucher code for this sale card shows the code (or Voucher codes for this sale for several), with its Valid until date if the voucher has one. Select Copy (or Copy all) and give the code to the customer. They show this code at the counter when they use the voucher.

Item lists only vouchers that are on sale now. A voucher that has passed its Valid until date, a prize-only voucher and a voucher with none left are not in the list. The list refreshes after each sale, so a voucher that has just sold out drops out of it. If another till sells the last voucher while you are recording your sale, the sale is refused with This voucher sold out while the sale was being recorded. No sale is recorded and no code is issued; choose another item.

If the codes take a moment, the card says it is issuing them. If it says the codes are taking longer than usual, the sale is already recorded: select Check again rather than recording the sale a second time.

A voucher sold at the counter is not added to the customer's xquare account. The code you give them is the voucher, so make sure they keep it.

The Staff sales today list at the bottom shows each counter sale at your outlet, with the time, the staff member, the item and the amount.

Screenshot coming

Desktop: Frontdesk > Sell after a sale, with the voucher code card.

Limits​

  • Total vouchers available: every voucher code sold at your counter counts toward it. Frontdesk > Sell shows how many are left and refuses a sale bigger than that. When none are left, the voucher drops out of Item and leaves the Deals tab.
  • Valid until: the voucher can be bought and used all day on that date, until 23:59 WIB. From the next day it cannot be bought online or sold at the counter.
  • Prize-only vouchers (made with For engagement purposes (prize only)) never appear on the Deals tab.

Next​

Last updated on