Getting started

Signing up to sell on xquare, opening your store, choosing a plan and inviting your team.

How do I sign up to sell on xquare?

Sign up in the vendor portal with your first and last name, a username, your WhatsApp number, your email and a password. We email you a 6-digit code; enter it to verify your account and you are signed in. Signing up only creates your member account. Your store is created in the next step, the onboarding wizard, when you choose a plan.

What are the onboarding steps to open my store?

There are three steps. First, Plan: pick your type of business and a tier. Second, Details: only your store name is required; legal details such as NPWP/NIB, region and verification documents are asked for later, when you complete your space in the portal. Third, Review: your store is created. Nothing is created and nothing is charged until you finish the last step, so if you stop part-way nothing is left behind.

Will I be charged when I activate my store?

Only if you picked a paid tier. In that case the button on the last step says "Activate & pay" with the amount, and you are sent to our payment partner's secure page to pay. On a free tier the button says "Activate my store" and nothing is charged.

What happens right after my store is created?

You land in the "Complete your space" wizard, where you finish setting up your business space, including the legal and verification details that were skipped at sign-up. If you paid for a plan, you come back to that same wizard after payment.

The top plan says "contact us", how do I get it?

The highest tier is set up with you personally rather than bought in the wizard. Email [email protected] with your business name and what you need.

How do I invite my staff, and which roles can I give them?

Go to Team and choose Invite, enter their email and pick one or more roles. The role list only shows the roles your plan includes and that your own role is allowed to hand out, so it can differ from store to store. Your teammate gets an invitation link, sets a password, and joins with the roles you chose. If the link no longer works it may have expired; send a new invite.

Where do I add products, bookable services or events?

Products are under Products, where you can list, create and edit them. Bookable services and rooms are under Bookings (services, rooms and credits). Events are created under Events.

Why does a page say "plan upgrade required"?

That feature is not included in your current plan. The page names the feature, says which plan it is available from when that is known, and has a "View Plans" button that takes you to your subscription page, where you can upgrade. If instead a page is blocked because of your team role, ask your store owner to change your role; if you are the owner and still blocked, email [email protected] with the page name.

How much do the plans cost?

Plans are chosen in the vendor portal, during onboarding or on your subscription page. The price that applies is the one shown there when you choose a plan; a free tier says so on its card. Plans from tier 2 up also need your business verification (KYC) to be approved first: see Do I need to be verified to pick a higher plan?.

Do I need to be verified to pick a higher plan?

Yes. A plan from tier 2 up can only be activated once your business verification (KYC) is approved. Until then you can use a tier-1 plan. If you already hold a tier-2-or-higher plan, you can keep it and move between those tiers. For help with verification, email [email protected] with your store name.

Does it cost anything to list my business on a hub?

Hub listings are measured in credits per day, but at the moment no credits are charged for hub listings. For details, email [email protected].